Comprehensive support from initial setup, through installation, to annual maintenance visits

Quality support from consultation, installation and ongoing service
Contact us
Two IT support workers looking at computer screens with a third smiling man standing in front of large monitors displaying data.
Two people examining the interior components of an open black cleaning robot on a speckled floor indoors.
Two men interact with a robot that has a touchscreen interface in a bar setting with bottles on shelves in the background.
Autonomous robot navigating through a restaurant with tables set with plates and glasses.
A white restaurant service robot with a digital face and screen displaying 'CHEF'S SPECIAL' stands on a shiny floor in a warmly lit restaurant with hanging lanterns and a chef in the background.
White Keenon robot with digital eyes cleaning a carpeted hallway.

Our process of working with you,
step by step

step 1

Consultation with Cliff or Paul

A discussion to understand your business needs, environment and desired robot function (table/room service, cleaning, heavy-load). This fact-finding stage identifies the best robot solution, outlines pricing with support packages and details the next steps. We want to make sure a robot is right for you. Automated delivery solution for industrial goods. Heavy load robots carry substantial or large loads between multiple points.  

Two men standing side by side with arms crossed, wearing black polo shirts with orange hospitality automation logos, smiling against a white background.
step 2

Free On-site demo

We bring the robots directly to your site, allowing you to see them in action and assess together whether the robot or robots are the right fit for your business needs in terms of suitability - confirm the robot works in your real environment, layout and workflows. A discussion to understand your business needs, environment and desired robot function (table/room service, cleaning, heavy-load). This fact-finding stage identifies the best robot solution, outlines pricing with support packages and details the next steps. We want to make sure a robot is right for you. Automated delivery solution for industrial goods. Heavy load robots carry substantial or large loads between multiple points.  

A bartender interacts with two seated customers at a bar using a service robot displaying a QR code for Jake's Bar.
step 3

Trial before commitment

For some businesses a trial may be required along the basis of “try before you buy.” Trials can help ascertain the following:

  • Potential costs: identify possible additional installation and operational investment.
  • Measure impact: understand time savings, efficiency gains and staff workload reduction.
  • Staff confidence: allow your team to interact with the robot and see how easily it integrates.
  • Customer reaction: gauge customer engagement and acceptance first-hand.
  • Customisation: discuss task configuration, routes and use cases specific to your business
Man standing beside a white autonomous service robot labeled 'hospitable automation' in a wood-paneled room with stairs.
step 4

A tailored recommendation and quote

Following the demo (and trial), we provide a clear recommendation based on your space, workflows and objectives. You’ll receive a transparent quote covering robot options, pricing and ongoing support, so you can make an informed decision with confidence.

A bartender interacts with two seated customers at a bar using a service robot displaying a QR code for Jake's Bar.
step 5

Contract

Once you’re happy to proceed, we finalise the contract and confirm all details. With everything agreed and approved, it’s all systems go to schedule installation, mapping and training.

Two men in an office; one sitting at a desk with multiple monitors wearing headphones, the other kneeling behind a white robot with blue eyes labeled Keenon.
step 6

Install & mapping

Your robots are arriving - ready to start working in your business. Fully mapped to your routes and layout, with marketing content uploaded and configured as needed. Let the robot journey commence…

Two men wearing headsets work together at a desk with multiple computer monitors, one man points at the screen while the other uses a mouse.
step 7

Training

While we are installing and mapping, we will brief you and your team on how to use and control the robots (yes, we are still in charge!). Hands-on training ensures your team is confident operating the robots safely and effectively.

Man placing a metal box into the open top compartment of a white and black OrionStar delivery robot in an office.
step 8

Ongoing support

Don’t worry — we’re always here to help. Your lease package includes ongoing support, so you can contact us anytime for assistance with your robots. We’re committed to keeping your robots running smoothly and your team confident. We want your robots to be a success for your business. All robot support is carried out by Eat IT Drink IT – our robot support partner.

Four men standing inside a restaurant next to three service robots, one with a screen displaying 'hospitable automation'.

Already have a
Hospitable Automation robot?

We have trialed and delivered demos in hotels, carehomes, restaurants, spas, offices, doctor surgery and universities.

Call us

0333 311 1900

Email us

info@hospitableautomation.co.uk

Longer operating hours?

If you are open longer and need to contact us with extended hours, we have advanced support.
A man kneeling and using a screwdriver to work on a white robot labeled KEENON.
Included in Lease price

Technical Support
(in person or remote)

  • Three years technical support (standard)
  • Available Mon through Fri 08:00-18:00 (includes Bank holidays with the exception of Christmas Day and New Year’s Day)
Hand interacting with touchscreen control panel on a black robotic device.
Why not include?

Advanced Technical Support
(in person or remote)

  • Three years technical support (standard)
  • Available 7 days a week 07:00-23:00 (includes Bank holidays with the exception of Christmas Day and New Year’s Day)

Still curious?
Ask away - we’re here to help.

Phone
03333 111900
email
Info@hospitableautomation.co.uk
We will guide you through each step
Get in touch

We know robots are a new investment, so we guide you from selection to ongoing support, building a lasting robot partnership foryour business.